Frequently asked questions

How i can contact the support team?

You can contact us anytime you want on the contact page here.Usually, we answer during 12-24 hours but we will try to do it faster.

How to pay?

The only way to pay the expeditions is via your credit card online with the help of our partner C-Solution.

How are the online payments working?

You can pay online with your personal or company card in full safety conditions. The cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have code CVV2 / CVC2).

No additional transaction fees are charged.

Card data processing is done exclusively on PlatiOnline servers.

The security of your information is guaranteed by the fact that PlatiOnline does not store it confidential data of your card, but sends it encrypted over a secure connection to the processor bank. This way your information is secure.

Regardless of the currency you have in your account, the transactions are made in EUR, at the exchange rate of your bank.

How to recognize the transaction on my bank account?

You can recognize the transaction by looking after the descriptor "inviapacchi".

How is the delivery working?

Dom Proinstal Europa S.r.l. undertakes to ensure, in the day mentioned by the client on the when buying, to pick up and to accept at client’s home the shipment accompanied by the transport label printed and applied on the package, as well as the documentation need for international shipments, as well as the client has provided to a well-pack, as prescribed in the paragraph concerning the packaging. The pick up will be exercised by the courier that the client chose in the moment of the order.

Hardship zones: what and which are they in Italy

 
The term "inconvenient area" is used in the context of shipments to indicate areas physically more difficult to reach (such as islands or some places within the lagoon of Venice) or for remote places in areas of low population density that are outside the main routes of couriers (as may be some mountain villages).
 
Why does shipping to remote areas cost more?
 
Shipping to inconvenient areas typically requires a surcharge. This may be because the courier has to use more expensive means of transport than vans (such as ships) or simply because, being an isolated location and out of the main traffic flow, it will be necessary to commit a dedicated vehicle for several hours to make a single delivery.
 
What is the average delivery time for disadvantaged areas?
 
Logistical difficulties, in addition to weighing on costs, have a negative influence on delivery times. On average, if we take as reference the classic express delivery in 24 hours, the delivery time can dilate up to 72 hours.

Read more detailed information on our page, Terms and conditions.