Transportation terms and condition

1. PREMISE

Dom Proinstal Europa S.r.l. is a service that allows users to select through the website Inviapacchi.it  several shipment types (among them the international one, the priority dispatch, the ‘bulky parcel’ type, etc...) and to ask for the pick up at their respective home.

Through the web interface the client asks the society Dom Proinstal Europa S.r.l. the improvement of contract for the carriage of goods  and the related incidental transactions - such as taking over the own shipments and the electronic data management, their transport, the delivery, as well as logistics and deposit services related to the orders processing, in accordance with the carrier's conditions of carriage (the partner chosen by the client amongst those designated on the website). The client, whether he is acting in his own interest or in the interest of another in the conclusion of the contract, agrees that these service conditions regulate all contractual relationships with the aim of allowing the correct execution of the shipment.

Inviapacchi.it is a service addressed to entities resident and/or domiciled in Italy or abroad, provided with fiscal code and/or VAT number, and it is activable for direct shipments in all over Italy. On this site there is also a list with the foreign countries from which it is possible to ship and toward which you can send.

Dom Proinstal Europa S.r.l. will realize its own activity through third societies, ensuring anyhow the respect of the commitments made.

By joining the service the client expressly authorizes that operating practice and implicitly declares his consent to these Terms and Conditions.

2. ACCEPTANCE AND CONCLUSION OF THE CONTRACT

The client can exclusively make use of the services included in the electronic catalogue of the website InviaPacchi.it on forwarding order’s time. The Dom Proinstal Europa S.r.l. society reserves the right to modify or adapt the information related to services furnished without advance notice, as well as to accept only orders reached through the website, conforming the existing rules and these contract’s general conditions, prior complete compilation of the order form. By making the order the client declares that he has taken cognisance of all directions furnished to him during the purchasing process, and that he completely accepts the general conditions that regulate it.

Dom Proinstal Europa S.r.l. reserves the right to accept or deny, all or partly, this order.

To this end the electronic model’s filling-in, found on the InviaPacchi.it website, shall be read as a binding offer within the meaning of Article 1329 of the Civil Code; a suggestion to which the customer stays linked for 15 days. The contract between the Dom Proinstal Europa S.r.l. society and the client shall be read as completed only after specific acceptance, that matches with the moment of the freight bill in Dom Proinstal Europa S.r.l. The correct receipt of the order will be confirmed by email, communicated by the user in the order phase. That confirmation of the receipt of the order does not constitute acceptance , and its only purpose is to give assurance and connaissance of the contract application that has been sent. It will also retrieve a specific order number to use in every further and following communication. The client commits to verify immediately the correctness of all data contained in this message.

In the case of refusal of the order from the dispatcher for any reason, at his absolute discretion, the client will receive a refund of the amount paid within 7 working days.

The client explicitly authorises the dispatcher to keep the sums received on any terms and compensate them with his own credits, to compensate eventual costs incurred provided by these Terms and Conditions. The client deputes eventual third parties to the payment of these sums directly to the dispatcher.

3. ACCEPTANCE OF THE EXPEDITION BY THE SENDER

The client, under its responsibility, declare that information like the number of packages, the weight (also the volumetric measurement) and each single dimension supplied are truthful and notes that if the information reported during the compilation of the order form of the website are not true he may incur in additional costs or in the courier’s refusal of the engagement, with charging costs.

Furthermore, he assures that: the packages are wrapped according to packing instruction; the freight bill has been printed and posted noticeable on the packages; the data entered are truthful and correct (address, shipment data, contact details) otherwise the shipment will be cancelled; the shipment matches with the transport documentation; notes the list of goods that the dispatcher has declared not acceptable (listed in the next article of Terms and Conditions)  for the transport and declare to have not included them.

The client agrees to be aware that the dispatcher is relieved of all damage, claim or costs of any kind for shipments not correctly packaged in accordance with the packaging rules present on this site or for non-alert of goods or packages of the necessary precaution of their handling and uplift. At the moment of subscription the client declares to have taken notes and to accept the precautions and guarantees expressed in this article.

4. DANGEROUS OR NON-SHIPPING GOODS

It is not possible to ship:

• packages which content could be generally considered as dangerous or could bring any damage to people, animals or things; 
• perishable or deteriorated goods or however tho goods that are subject of deterioration;
• goods not packaged, or insufficiently or inadequate packing;
• some of the items specified in the regulations relevant on dangerous goods’ transport, as the regulations of the International Air Transport Association (IATA), the technical instructions of the International Civil Aviation Organization (ICAO), the International Maritime Dangerous Goods (IMGD) code, the European Agreement that concerns the international transport of dangerous goods by road (ADR), or in all the other national and international regulations that are applicable concerning this matter;
• good that are considered dangerous because not liable on a safe transport, also outside the provisions of conventions of the previous point;everything that is suspected to constitute a product, profit, means or object of an offence;
•  everything that is suspected to constitute funding tools, help, support, propaganda or proselytism in favor of terroristic activities or mafia-style crime;
• alcoholic beverages and spirits (if you don’t present the written authorization of client customer, duly claimed through email on the email address supporto@inviapacchi.it);
• negotiable titles and certifications;
• currency (money, coins, credit cards, traveler’s cheque);
• prepaid cards;
•  food stamps and fuel vouchers;
• other non negotiable values;
•  material considered pornographic or rude (if you don’t present the written authorization of client customer, duly claimed through email on the email address supporto@inviapacchi.it);
• dangerous substances;
• live or dead animals;
• plants and flowers;
• parts of endangered animals and/or plants;
• firearms and sidearms;
• leathers (if you don’t present the written authorization of client customer, duly claimed through email on the email address supporto@inviapacchi.it);
• military goods even if disarmed;
• garbage;
• drugs;
• psychotropic substances;
• perishable foods, that perishes before 30 days if they aren’t kept on a specific temperature (if you don’t present the written authorization of client customer, duly claimed through email on the email address supporto@inviapacchi.it);
• medicaments, cosmetics, body care products, food supplements, homeopathic medicine (if you don’t present the written authorization of client customer, duly claimed through email on the email address supporto@inviapacchi.it);
•  cigarettes and tobacco of any type;
• offers to join private or public competitions;
• precious metals and stones (if you don’t present the written authorization of client customer, duly claimed through email on the email address supporto@inviapacchi.it);
• blood;
• goods subject to excise taxes;
• biological tissues, urine or body parts;
• batteries (if you don’t present the written authorization of client customer, duly claimed through email on the email address supporto@inviapacchi.it);
• personal belonging with UPS couriers in import and export from and non-EU countries;
• cannabis and its derivatives in any type.

If these goods are handed to the courier without his express knowledge or without the written assent of the dispatcher, this last reserves the right to terminate the contract and to refuse, to deposit, to dispose of the goods or eventually to destroy them. The client is wholly responsible for all adverse consequences and for eventual costs supported by the dispatcher on several counts.

The dispatcher is not responsible for facts, events and circumstances related to the content of the shipment packages, but he is only responsible for the execution of the received mandate, as well as the eventual ancillary obligations.

The shipments have to be well-packed. The client should ensure to protect the content by arranging a rigid container, impact-resistant, covered by at least 5cm of filling materials on the bottom and on the sides. In case of sensitive and heavy goods is necessary the protection also at the top of the box.

In case the packing is inadequate, which means it has projections or it has not a thickness to protect properly the content, the client will not be reimbursed, even if he is covered by insurance. No refund is foreseen even if the client has shipped an object that is included in the categories previously listed.

The following goods are shippable only under the responsibility of the client or the sender:

• Plasma, Lcd, Led, Oled (or similars) screens or devices that are components of them;
• works of art or antiques;
• fragile objects and/or goods (e.g. glass, ceramic, porcelain, plexiglass, vases, cups, statues, dishes, etc…);
• furniture or parts of it (e.g. tables, cupboard, chairs, shelves, cupboards doors, table tops, etc…);
• voluminous electrical household appliances (e.g. refrigerators, dishwasher, washing machines, driers, freezers, etc…).

  The list of the non acceptable objects is subject to variations in every moment, is recommended to verify each time if the goods to ship are or are not included in the dangerous goods or those that cannot be accepted. Furthermore, since the instructions differ from state to state, in case of doubts it is recommended to contact the Customer Service by email to the address info@inviapacchi.it.

If the declaration about the value or the nature of the goods carried that the customer has provided turn out to be partial, incorrect or false, the dispatcher has the right to terminate the contract and, as in the dangerous goods’ case, he could refuse, deposit, dispose these goods  as the circumstances require. All these dangerous consequences or the eventual costs that derive from these cases are under the responsibility of the customer, that is required to answer for it.

5. FORCE MAJEURE AND UNFORESEEABLE CIRCUMSTANCES

The dispatcher will not be responsible for delays due to any unpredictable and exceptional causes that will prevent the furnishing of shipment services. They are included in these force majeure and unforeseeable circumstances: fires, earthquakes, volcanic eruptions, landslides, floods, avalanches, wars, popular uprisings, riots, strikes, declaration of a national disaster.

6. CONDITIONS FOR THE PICK UP PHASE

The pick up of the goods is made by the courier delegated to the service. For each shipment, the customer is required to enter the data in which the pick up has to be made and the correct dimensions of the package (or packages), the weight (the volumetric one will be shown during the filling of the online application form). If the dimensions are not in accordance with the transport documents ones, the courier is able to refuse the package, informing the dispatcher of the pick up failed. If the package will be likewise picked up and, once the verification are done on the processing centre (on scales certified by Poste Italiane and by the Ministry of Interior), the data provided by the customer have not been identified, the dispatcher will send by email the communication of the paperwork’s initiation of the discrepancies with the request to pay the difference: the payment has to be done by the labour day in which the email is received.

If the payment doesn't take place in time, the dispatcher has the right to terminate the contract. It will be in his faculties to block the goods in the storage till the payment of the difference with the additional cost of 15€ + VAT. An additional fine is provided (50€ + VAT, adding also possible logistical costs) if the payment is not made by 15 days following the announcement of discrepancies.

The dispatcher reserves the right to proceed with the return of goods charging the client the inventory carrying costs and the transportation and re-delivery charges.

If the customer does not intend to comply with the related costs by 30 days, the dispatcher may exercise, with the admissibility of judicial actions for the protection of his own credit, the right to terminate the contract, subject to any compensations (PENALTIES).

In neither case the refund could be requested for non-initiated shipments if the pick up will not be done due to reasons not chargeable to the dispatcher. The client has the possibility to specify a preferential time and remarks for the pick up: these data have the only purpose to optimize the service, without representing a constraint for the dispatcher.

For valuable goods it is recommended the optional insurance, according to the contractual conditions listed here.

7. STORAGE DUE TO ABSENT RECIPIENT

In case of absent recipient and non-delivery a second free delivery attempt will be tempted next day. After the second delivery attempt of the ineffective shipment, the customer will receive by email a communication of the paperwork’s initiation of the storage dossier, that consists in the communication of the delivery obstruction with its reasons and the request of instructions. The client will have the possibility to choice one of the following options to unblock the shipment:

• the re-delivery to the recipient (free by the first 2 days);
• the sending of the shipment to the sender or the abandonment, upon indication of the Customer, is at the expense of the Customer who will be invoiced automatically an amount equal to the basic service of shipment.
• the delivery to a new recipient to the cost of 2.98€ + VAT.

If the option is chosen after 3 working days from the initiation of the storage dossier, the dispatcher will have the right to charge the client the costs of daily storage, which are 2.30€ + VAT for each deposit day.

After 15 days of storage, once paid the cost of this latter, the shipment will return to the sender with the objections of each storage cost in addition with the shipping costs. The goods will be retained until the payment of all storage costs and any penalty charges.

 

8. CALCULATION OF SHIPPING TIMES

The shipping deadlines given consider only the working days. They are never included in specified shipping times the days of the weekend (saturday and sunday); the days in which they do not work in transitional countries and of the destination one; public and national holidays; beyond the delays caused by the customs, by Public Administration or by other events out of the dispatcher’s control.

Inviapacchi.it commissions, for the development of shipments in its name and on its behalf, national carriers, which contractual conditions does not include any refund for damages due to the pick up and to the delivery.

9. PICK UP AND ACCEPTANCE OF THE SHIPMENT

Dom Proinstal Europa S.r.l. undertakes to ensure, in the day mentioned by the client on the when buying, to pick up and to accept at client’s home the shipment accompanied by the transport label printed and applied on the package, as well as the documentation need for international shipments, as well as the client has provided to a well-pack, as prescribed in the paragraph concerning the packaging. The pick up will be exercised by the courier that the client chose in the moment of the order.

Unless otherwise stated, this pick up could take place throughout the day. The pick ups are allowable on the same day of the order only if the order is received amidst 12.00 p.m. of the same day, with the exception of those postal codes for which the courier requires a one day’s previous programming. In these circumstances the pick up will be programmed the order’s following day, in the same time slot and with communication confirming.

If the client is absent on the mentioned address, the courier will leave a notice with the date and the time in which the pick up attempt took place. In this case, the client shall be responsible for renewing his pick up request at home through the number specified in that notice. Dom Proinstal Europa S.r.l. reserves the right, through the same courier, to make another pick up amidst the first workday following the communication of missed pick up by the client.

If the courier will not provide the agreed pickup, the client can call the number +39 0774557623, between the hours of 08.30 a.m. and 05.30 p.m. (from Monday to Friday), to agree to a new appointment. In this case Dom Proinstal Europa S.r.l. commits itself to communicate to the courier to complete the pickup the first workday following the request one’s.

Once the shipment is picked up and accepted, the client has not the possibility of a countermand, that is to suspend the transport and to ask for the return of it, or to order the delivery to a different recipient from that originally declared.

10. CONTRACT AMENDMENTS AND CANCELLATION RIGHTS

The dispatcher, through the website, will be able to modify prices, tariffs and contractual conditions at his own judgement. These modifications will not regard the shipment already funded. Moreover, the dispatcher reserves the right to proceed with the cancellation of one or more services due to commercial or administrative impediments, without prejudice to the conditions of the current shipments, that will concern the conditions in force at the moment of the conclusion of the contract.

11. COMPLAINT FILE

In order to open a practice of claim it is necessary to give all the indications in order to verify the happened.

12. CONDITIONS FOR THE  WITHDRAWAL OR ORDER CHANGES

In case that, for any reason, the customer needs to cancel a registered shipment he has to communicate his suspension request to the dispatcher by email to the email address supporto@inviapacchi.it.  The dispatcher will evaluate in his own judgement and, in case he didn’t incurred any costs until that moment, he will return to the customer the amount according to the modalities described next, except the possible costs of any nature incurred by the customer himself (fees, charges, etc…).

The cancellation or the change of the shipments are not always available and they will never be allowed after the pickup from the courier. Each request is evaluated by Inviapacchi.it ‘s support (supporto@inviapacchi.it); the support will evaluate if allow it or deny it depending on the state of progress of the shipment process. The cost of cancellation/change (where possible) is 2.99€ + VAT (3.56 VAT included).

• They fit in cancellation/change the following operations:shipment cancellation ;
• time shift of the pickup or delivery date (before the stock);
• change the customer’s address;
• change the recipient’s address;
• change any field of the shipment registration form.

The operation of cancellation/change is possible only for registered users on the website. The client will provide a new practice filling the online form and sending the code by email to supporto@inviapacchi.it, specifying the words “Cancellation” or “Change” in the subject of the email.

After appropriate checks, the amount of the first shipment will be re-credited on the customer's control panel less the sum of 2.99€ + VAT (3.56€ VAT included). 

For orders paid with the card, the amount will be returned on the same card used for trading, within 3-30 days.

13. EXECUTION OF CUSTOMS OPERATIONS

By the acceptance of this contract the customer charges the dispatcher to manage (also through third party or subagent) all customs operations required to exports/imports. The dispatcher is not responsible for possible delays, damages or loss due to the intervention of custom officials or of other governmental authorities.

The customer declares under his own responsibility that the documentation which is accompanying the merchandise is authentic, complete and free from errors and that the merchandise matches with the type described, it respects the applicable law and it is free to export/import, as well as complied with the marking.

The dispatcher is not under any circumstances responsible for the truthfulness and the completeness of the documentation necessary for custom and tax purposes or anyhow necessary for the fulfillment of obligations fixed by national, foreign or supranational legislations.

The customer declares to be aware of having the exclusive civil, criminal and administrative liability that are consequences of possible false or fraudulent statements.

If the customs authorities require additional documentation, the customer will provide to get them at his own expense. The dispatcher is not responsible for that, neither for possible delays.

The customer declares that he undertakes to indemnify and exempt Dom Proinstal Europa S.r.l. from any responsibility or charge or damage or cost (legal costs included) in which the dispatcher or the courier could incur because of the untruthfulness of the transport document informations or of the wrong completion of data in the order form, without exception.

All major costs, sanctions and/or damages arising to the dispatcher or to those of which work he makes use in the operation of the service, shall be borne by the dispatcher when they are a consequence of an wrong, incomplete or untruthful instruction of the transport conditions themselves and they have to be reimbursable.

Each additional costs (dues or however taxes) eventually applied to the shipment by the customs or tax authorities or by other customs authorities additionally to what originally estimated, is payable by the customer, that commits himself to totally pay it to the dispatcher if due to incompleteness or untruthfulness of the required documents.

In case of artwork shipments (picture, statue, etc, …) outside the EU, the customer is required to pay a supplement of 50 € for the finalisation of special customs operations (submission of clearance or other documentation) expected from the special regulations of the individual country.

The customer takes note that in case of shipments to other countries that are not in the EU the custom will apply to the recipient any charges due as a result of the nature and the value of the merchandise. If the recipient refuses the payment, the customer will provide to the dispatcher the amounts due and the administrative charges, which are caused by that refusal.

The customer commits itself to furnish in favour of the dispatcher the appropriate safeguards for each cost (financial penalties, costs of stock-keeping, etc...) which ensued afterwards, outside of what previously agreed.

Dossier of Opening Practice Stock: € 10.00 on the price of the shipment.

Up to 30 kg and maximum size of 50x50x50, no additional costs are charged for peripheral or difficult to reach places (Localities Difficult). 

Surcharge for Postal Code/Disadvantaged Locations: for each national shipment from/to Locations/CAP included in the specific delivery area "Postal Code/Disadvantaged Locations", will be charged an extra € 15,00 on the price of the shipment.

Weight range	Limit	Price
da 0 a 1 Kg	1 Kg	6,22€
da 1 a 2 Kg	2 Kg	6,90€
da 2 a 5 Kg	5 Kg	7,94€
da 5 a 10 Kg	10 Kg	10,77€
da 10 a 15 Kg	15 Kg	12,59€
da 15 a 20 Kg	20 Kg	13,89€
da 20 a 25 Kg	25 Kg	16,29€
da 25 a 30 Kg	30 Kg	19,79€
da 30 a 40 Kg	40 Kg	21,48€
da 40 a 50 Kg	50 Kg	25,32€
da 50 a 60 Kg	60 Kg	30,89€
da 60 a 70 Kg	70 Kg	33,20€
da 70 a 100 Kg	100 Kg	39,88€
Oltre 100 Kg	supero per 100 Kg eccedente	29,88€
VAT must be added to the price

Floor Weight Band	Price
da 0 a 2 Kg	2,90€
da 2 a 5 Kg	3,49€
da 5 a 10 Kg	4,80€
da 10 a 20 Kg	6,49€
da 20 a 30 Kg	7,99€
da 30 a 50 Kg	13,22€
da 50 a 70 Kg	17,49€
da 70 a 100 Kg	21,33€
Excess: taxable weight over 100 kg (price per indivisible qle)	34,99€