How we deliver


PREPARE AND MEASURE YOUR SHIPPING
  • To improve your shipment we will ask you to prepare a suitable packing for the content, following our packing conditions (see page “How to pack”). We commend you for taking all the measures of all parcels: the weight (in kilograms), the width, the height and the depth (in centimetres). These measures will also have to include eventual pallets, projections (handles, document pocket holders etc.) and the packaging material itself.
CALCULATE TIMES AND COSTS
  • On selecting the type of shipment, the pick-up and delivery places, the weight and the parcel’s dimensions, the site will be able to simulate an estimate full of costs (VAT included, if payable), available services, times expected for delivery and a list with the selectable couriers for the route. Once received the first estimate will be possible to add an extension of insurance, valid in case of loss and damage, and the (contrassegno) imprint/mark (valid only for Italy and EU).
ORDER ONLINE
  • Once the shipping method has been selected, it will be possible to fill in the shipping order, indicating the pick-up location (if different from the pick-up center indicated on the site), the time slots of availability and the sender and recipient addresses. At the first order (for new users on the site) will also be required data, of individuals or companies, for billing. Once completed the forms, you can pay by credit card (Paypal is not available at the moment), bank transfer or Postepay recharge.
PRINT THE DOCUMENTS
  • Receiving the payment confirmation, our staff will control the information of the shipment and it will send an email confirmation with the waybill to print and apply on the parcels. If the payment is confirmed as successfull via our online payments processor, the waybill will be automatically generated and sent to your e-mail. In attachment they will also be the billing of the service and the additional documents eventually necessary if you are shipping in a non-EU State. In case of incomplete or unclearly information, for fragile shipping or other issues, the customer service will contact you to receive the required information for the successful shipping, giving assistance. The orders will be checked during the normal schedule of assistance: all days from 9.00 to 22.00, including Saturdays, Sundays and holidays.
PICK-UP OF THE PARCEL
  • If you have chosen not to go to the courier’s pick-up point, the driver will pass to take the parcel during the time slot and day you have selected. It’s not expected any telephone notice. Before you deliver the parcel we recommend to insure yourself that all travel documents are properly applied on the packing.
PARCEL’S TRACKING 
  • During the time in which the parcel will be in transit it will be possible to check through the site the route and the estimated delivery. You can just insert the tracking number or click on the site contained in the email. In case of anomalies or doubts we ask you to contact the customer service to receive assistance.
PARCEL’S SHIPPING
  • The shipping will take place during the working time, between 9.00 and 18.00, unless it has been selected for shipping mode until 12.00. It’s not expected any telephone notice and, if the courier will not find anyone for the shipping, the parcel will go in stock. The courier will try again for the shipping the next day, or he will leave the parcel in an affiliated store, in case there is someone in close proximity. It is possible to deliver the parcel in a store or in an affiliated centre (it’s available the entire list at page “Delivery and pick-up point”). We recommend always to check the parcel at the arrival: if they present some anomalies it’s possible to sign with “subject to verification” and contact the assistance, we will immediately provide support.