penalties
Penalties for shipping discrepancies:
It is very important that the dimensions fall within the selected weight (or volumetric weight).
For example, if you have a shipment that is 6kg, it is important that it falls within the 5-7kg weight range to avoid being penalized.
For example, if you have a shipment that exceeds the weight of 30 grams (e.g. it is 1kg and 30 grams) we recommend that you use the following price levels 1-3 kg and not the 0-1 kg price level.
The courier, if the dimensions do not comply with what is reported in the transport document, will have the right to refuse the package, giving notice to InviaPacchi.it.
If your package will be collected in the same way, once we have done all the checks in the sorting center (on the scales certified by Poste Italiane or the Ministry of the Interior) if the data we found are not identical to yours (weight - size) we will send you an email opening the practice of discrepancy with the request to pay the difference.
This payment must be made on the same day you received the email.
In case of non-payment, InviaPacchi.it has the right to terminate the contract. Blocking your shipment until the payment of the difference of the band with an additional charge of 15€ + VAT. If this payment doesn't happen within 15 days from the communication of dissimilarity, it will trigger an ulterior penalty equal to 50€ + Vat, more possible expenses of Logistics.
If the Customer does not comply with the related costs within 30 days, InviaPacchi.it may terminate the contract, without prejudice to the possibility of taking legal action to protect its credit, without prejudice to any possible compensation.
Stock penalties
After 15 days of storage, once paid the costs of the latter, the shipment returns to the sender with a charge of any costs of storage plus shipping costs.
If the payment of the release does not occur within the term of the storage will trigger a further penalty of 50 € + VAT, plus any logistics costs. The goods will be retained until the payment of all costs of storage plus penalties.
If the principal does not intend to comply with its costs within 30 days, the shipper may exercise, subject to the esperibilità of the usual legal action to protect its credit, the right of retention, even proceeding to the storage and sale of goods.